We’re looking for someone who’s not only interested in their own success, but also in the success of others. As a Customer Success Specialist, your focus will be to increase customer adoption of our SaaS platforms, driving retention, and mitigating churn. You’ll aid in ensuring that customers are meeting their desired outcomes while using our products. You’re passionate about engaging and helping people. You respect our customers. You have impeccable relational and communication skills. You collaborate well with all parties that you work with – whether it’s with our internal engineers and sales team or with our customers – and strive to create win/win situations for everyone…and you have fun doing so! From onboarding to mature client relationships, your dedication to our customers will yield growth – both for them and for our company. This position is based at our HQ in Pasadena, CA.